NUOJO 30-Day Return Policy

If, for any reason, a NUOJO customer is unsatisfied with your order, you can contact us to arrange a return. These policies are designed to help us maintain excellent service and pricing while ensuring all our customers are happy.

Subject to the terms below:

1. NUOJO must be notified no later than 30 days after the customer places their order.

2. The products must be in "New" condition, have original packaging, be returned with all accessories, and be in a resalable condition. NUOJO reserves the right to assess fees for any damaged or missing parts, which may be deducted from the refundable amount.

3. Shipping and handling costs are not refundable. If an item was purchased with "Free shipping", the cost will be charged at our cost price and deducted from the purchase price.

4. Customers will return items at their own cost and time and must prepay all shipping charges or associated costs.

5. The customer shall assume all risk of loss or damage to the product while in transit to NUOJO.

6. If the product is returned to NUOJO without a return authorization number, or beyond a thirty (30) day period, or without proper packaging, NUOJO retains the right to refuse delivery of such return or may return the unit to the customer at the customer's expense with no refund issued.

7. Refunds will be processed within 7 days, only after the returned item has been inspected. We accept no responsibility for delays caused by third parties (such as payment processors, etc.).

How do I return an item?

Email us at nuojoservice@gmail.com with the following information:

1. Order Number

2. Item to return

3. Item condition

4. Reason for return

We will get back to you within 24 business hours.

PLEASE DO NOT ATTEMPT TO RETURN YOUR ITEM WITHOUT PRIOR AUTHORIZATION.

(This is vital for us to be able to track returned items)

Refunds

Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also let you know of the approval or rejection of your refund.

Once your refund has been approved, it will be processed immediately and a credit will automatically be applied to your original method of payment.

Late or missing refunds

If you have been issued a refund but have yet to receive it, please contact your relevant financial institution (e.g., PayPal, bank) regarding any payment delays.

There is often some processing time involved before a refund is completed and available back into your selected method of payment.

If you have completed this and you still have not received your refund yet, please contact us at nuojoservice@gmail.com, and we will do our best to resolve the situation.

Exchanges

We only replace items if they are defective, damaged, or if you have simply been sent the wrong item. If you need to exchange it for the same item, please contact us at nuojoservice@gmail.com.

We will, of course, cover the return shipping for these types of issues.

Return Shipping

· For change-of-mind purchases, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non -refundable.

· Shipped orders cannot be cancelled. If you want a refund, you need to wait until the package reaches its destination.

· If you are shipping an item back to us, we strongly suggest that you use a trackable shipping service or purchase shipping insurance.

Please do, however, send us an email at nuojoservice@gmail.com – we may be able to help!